Subscription Cancellation Policy (California ARL Compliant)

Effective Date: April 30, 2026

PRINCIPLE. Cancellation must be at least as easy as signup. No phone calls required, no email-support-only, no retention gates that obstruct cancellation.

SIGN-UP PATH. Members subscribe via a single in-product button (Shopify Subscriptions / Recharge) that immediately activates the membership.

CANCELLATION PATH (MIRRORED). Logged-in member navigates: Account > Membership > Cancel Membership. A single confirmation screen ("Are you sure? Cancel Membership / Keep Membership") then cancels. Effective end of current billing period. No phone call, no email, no retention gate.

OPTIONAL RETENTION OFFER. A single, skippable offer (e.g., "Take 30% off next month") may appear ONCE before the final cancel button. Accepting is optional; declining requires no additional clicks beyond the final confirm.

AUTO-RENEWAL DISCLOSURE. Before first charge, the system displays clearly and conspicuously: (a) auto-renewal terms, (b) the amount and frequency of charges, (c) how to cancel, (d) the cancellation link. This is also sent in the post-purchase email.

RENEWAL NOTICES. For annual subscriptions, send a renewal reminder 15–45 days before the charge with cancellation instructions. For monthly, include cancellation link in every receipt.

FREE TRIAL CONVERSION. If a free trial or promotional period converts to paid, send a reminder at least three (3) business days before the first charge with a one-click cancel link.

RECORDS. Cancellation timestamps and confirmation emails are retained for seven (7) years.

COMPLIANCE REFERENCES. California Automatic Renewal Law (Business & Professions Code Sec. 17602), FTC Negative Option Rule, NY, IL, OR equivalents.