Refund & Satisfaction Policy
Fair, Transparent, and Designed to Protect You
Last Updated: October 8, 2025
At LePsychic, your satisfaction and peace of mind come first. We're committed to providing meaningful spiritual guidance — and if your experience falls short, we're here to make it right.
This policy is clear, fair, and designed to give you confidence when booking your first reading.
💯 Our Satisfaction Guarantee
1. First Reading — Risk-Free
If your first paid reading doesn't meet your expectations, you have two options:
✅ Full refund to your original payment method
✅ Account credit for another session of equal value
Your choice. No questions asked.
How to claim:
Contact [email protected] within 48 hours of your session
Simply let us know you'd like to use your first-reading guarantee
Choose refund or credit — we'll process it immediately
Why we offer this: We want you to feel completely comfortable trying LePsychic. Your first experience should feel risk-free.
🔄 Refunds & Credits for All Sessions
2. When You're Eligible for a Refund or Credit
We'll issue a refund or credit if any of the following occur:
✓ Technical Issues:
Your session was interrupted due to platform failure
You were disconnected and unable to reconnect
Audio/video quality made the reading unusable
You were charged for time not used due to technical problems
✓ Service Quality Issues:
The reading was cut off early without completion
The advisor clearly went off-topic or didn't address your questions
The session length was significantly shorter than what you paid for
The advisor displayed unprofessional, unethical, or disrespectful behavior
✓ Billing Errors:
You were charged incorrectly or charged twice
You were billed for a session that didn't occur
Unauthorized charges appeared on your account
Partial credits or refunds may be offered for sessions that were partially completed or partially unsatisfactory.
3. How to Request a Refund or Credit
Step 1: Email [email protected] within 7 days of your session
Step 2: Include the following information:
Your account email address
Date and time of the session
The advisor's name
Brief explanation of the issue (2-3 sentences is fine)
Step 3: Our support team will review your request
Timeline:
Initial response: Within 24 hours
Review completed: Within 2-3 business days
Resolution issued: Within 5 business days
You'll receive: A clear explanation of our decision and, if approved, your choice of refund or account credit.
⚖️ Fair Use & Policy Integrity
4. Protecting Genuine Clients
This policy exists to serve honest clients who've had a genuinely unsatisfactory experience.
We reserve the right to:
Decline refund requests that appear to misuse this policy
Suspend refund privileges for accounts with repeated claims that lack merit
Require additional information if abuse is suspected
This protects: The integrity of our platform and ensures fair pricing for all clients.
Transparency matters: Fewer than 8% of our sessions result in refund requests — and we're proud of that record.
💳 Payment Processing
5. How Refunds Are Issued
Refunds:
Issued to your original payment method (credit card, PayPal, etc.)
Processing time: 3-10 business days depending on your financial institution
You'll receive email confirmation once processed
Account Credits:
Applied to your LePsychic account immediately
Never expire
Can be used toward any future reading
Your choice: We'll always ask which you prefer.
🚫 When Refunds Are Not Issued
6. Non-Refundable Situations
We cannot offer refunds or credits in the following cases:
✗ Outcome disagreement:
If the reading was completed professionally but you simply didn't like the insights or predictions shared. Spiritual guidance is subjective — advisors share what they perceive, but we cannot guarantee you'll agree with or like the message.
✗ Changed mind after completion:
If you received a full, professional reading but later decided you didn't want it.
✗ Policy misuse:
Attempting to obtain multiple free readings by repeatedly requesting refunds without legitimate cause.
✗ Requests beyond 7 days:
Refund requests made more than 7 days after the session (except in extenuating circumstances — contact us to discuss).
Important: We distinguish between "I didn't connect with this advisor's style" (eligible for first-reading guarantee or credit toward a different advisor) and "The prediction didn't come true" (not eligible, as outcomes cannot be guaranteed).
💜 Our Commitment to You
7. Why This Policy Exists
We created this policy because we believe:
✨ You deserve confidence when trying a new spiritual service
✨ Fairness matters — if something goes wrong, we'll fix it
✨ Trust is earned — not through perfect sessions every time, but through how we handle the imperfect ones
✨ Your peace of mind is more valuable than any single transaction
Our goal isn't just to provide readings — it's to build long-term trust.
If your experience doesn't meet our standards, we want to hear about it. Your feedback helps us maintain quality and hold our advisors accountable.
📞 Questions or Concerns?
Email: [email protected]
Response time: Within 24 hours
We're here to help. If you're unsure whether your situation qualifies, just ask — we'll give you an honest answer.
🌟 Our Track Record
94% customer satisfaction rate (based on post-session surveys)
Average resolution time: 2.8 business days
Refund/credit approval rate: 89% of legitimate requests approved
These aren't just numbers — they're our commitment to you in action.
This policy is reviewed and updated regularly to ensure it remains fair, clear, and protective of your rights as a client.
Thank you for trusting LePsychic with your spiritual journey.