Privacy policy

Privacy & Data Protection Policy
Your Information Is Private, Protected, and Under Your Control

Last Updated: October 8, 2025
Effective Date: January 1, 2021

At LePsychic, we understand that seeking spiritual guidance is deeply personal. You're trusting us with sensitive information about your life, relationships, and innermost concerns.

We take that trust seriously.

This policy explains exactly what information we collect, how we use it, how we protect it, and — most importantly — how you control it.

We've written this in plain English, not legal jargon. You deserve to understand exactly how your privacy is protected.

 
🔐 Our Core Privacy Commitments
What We Promise You:
✅ We never sell your personal information. Ever.
✅ We never share your data with advertisers or data brokers.
✅ We use industry-standard encryption to protect your information.
✅ You control your data — you can access, download, or delete it anytime.
✅ We comply with GDPR, CCPA, and all applicable privacy laws.
✅ Session content remains confidential between you and your advisor.

Bottom line: Your privacy isn't a product we monetize. It's a fundamental right we protect.

 
📋 What Information We Collect
We only collect information that's necessary to provide you with readings and support. Here's exactly what we gather:

 
1. Information You Provide Directly
Account Creation:

Email address
Username (can be anonymous/pseudonym)
Password (encrypted — we never see your actual password)
Optional: Display name, profile photo
Booking & Payment:

Payment information (credit card, PayPal, etc.) — processed through secure third-party providers
Billing address (required for payment processing)
Session preferences (type of reading, preferred advisors, time zone)
Communication with Advisors:

Messages sent through our platform
Session recordings (audio/video) — stored only if you opt-in for your records
Feedback and ratings you provide
Customer Support:

Support tickets and email correspondence
Information you share when requesting help or refunds
What we DON'T collect:

We don't require your real name
We don't require your phone number (unless you choose phone readings)
We don't require your location beyond time zone
We don't track your reading content for marketing purposes
 
2. Information Collected Automatically
Technical Data:

IP address (for security and fraud prevention)
Device type and browser information
Session duration and usage patterns
Login timestamps
Cookies & Analytics:

Essential cookies (required for the site to function)
Analytics cookies (to understand how people use the site and improve it)
You can disable non-essential cookies in your account settings
What we use this for:

Preventing fraud and unauthorized access
Improving website performance
Understanding which features are most helpful
Complying with legal requirements
What we DON'T do:

We don't use tracking cookies for advertising
We don't build advertising profiles
We don't share analytics data with third parties (except anonymized aggregate data)
 
🛡️ How We Protect Your Information
Security isn't just a checkbox for us — it's built into every layer of our platform.

 
Technical Security Measures:
✅ End-to-end encryption for all messages and session content
✅ SSL/TLS encryption for all data transmitted to and from our servers
✅ Secure payment processing via PCI DSS-compliant providers (we never store full credit card numbers)
✅ Encrypted data storage for all personal information at rest
✅ Regular security audits and vulnerability testing
✅ Two-factor authentication (2FA) available for all accounts
✅ Automatic logout after periods of inactivity

Access Controls:
✅ Limited internal access — only essential personnel can access user data, and all access is logged
✅ Background-checked staff — anyone with potential data access undergoes verification
✅ Advisor confidentiality — advisors sign NDAs and can only access information about their own clients
✅ No cross-client data sharing — advisors cannot see other advisors' client information

Monitoring & Response:
✅ 24/7 security monitoring for suspicious activity
✅ Incident response plan — if a breach occurs, we notify affected users within 72 hours
✅ Regular backups — your data is backed up securely to prevent loss

Real talk: No system is 100% hack-proof. But we use the same security standards as banks and healthcare providers to protect your information.

 
📊 How We Use Your Information
We only use your data for specific, legitimate purposes. Here's the complete list:

 
Primary Uses:
✅ Providing readings — connecting you with advisors and facilitating sessions
✅ Processing payments — charging for sessions and processing refunds
✅ Customer support — helping you with questions, issues, and concerns
✅ Account management — maintaining your profile and preferences
✅ Platform improvement — analyzing usage patterns to make the site better
✅ Security & fraud prevention — protecting you and other users from abuse

Communication:
✅ Transactional emails (booking confirmations, receipts, password resets)
✅ Important updates (policy changes, security notices)
✅ Optional marketing emails (special offers, new advisor announcements)

You can opt out anytime — and we won't spam you
Legal Compliance:
✅ Responding to legal requests (court orders, subpoenas)
✅ Enforcing our Terms of Service and Ethical Code of Conduct
✅ Complying with financial regulations (tax reporting, anti-money laundering)

What we DON'T do with your data:

❌ Sell it to third parties
❌ Use it for advertising targeting
❌ Share reading content with anyone except your chosen advisor
❌ Use it for purposes you haven't consented to
 
🤝 Who We Share Your Information With
We minimize data sharing, but some is necessary to operate the platform. Here's the complete list:

 
Service Providers We Use:
✅ Payment processors (Stripe, PayPal) — to handle transactions securely
✅ Cloud hosting (AWS, Google Cloud) — to store data securely
✅ Email service (SendGrid, Mailchimp) — to send you important updates
✅ Analytics tools (Google Analytics) — to understand site usage (anonymized data only)
✅ Customer support software (Zendesk, Intercom) — to help resolve your issues

All service providers:

Sign data protection agreements
Are required to protect your information
Can only use data for the specific services they provide
Are vetted for security and privacy compliance
Your Chosen Advisor:
✅ Advisors see only the information necessary for your reading:

Your chosen username/display name
Messages you send them
Session details (date, time, type of reading)
✅ Advisors do NOT see:

Your email address (unless you choose to share it)
Your payment information
Your readings with other advisors
Your full account details
Legal Requirements:
✅ We may disclose information if legally required:

Valid court order or subpoena
Law enforcement request (with proper legal authority)
Suspected illegal activity (fraud, abuse, threats)
Protecting someone's safety in an emergency
We will notify you if legally permitted before disclosing your information to authorities.

Business Transfers:
✅ If LePsychic is acquired or merged, your data may transfer to the new owner
✅ You'll be notified in advance and given the option to delete your account first

Who we DON'T share with:

❌ Advertisers
❌ Data brokers
❌ Social media platforms
❌ Marketing companies
❌ Anyone else not listed above
 
🎛️ Your Privacy Rights & Controls
You own your data. Here's how you can control it:

 
Access Your Data:
✅ Download everything we have about you

Go to Account Settings → Privacy → "Download My Data"
You'll receive a complete file within 7 days
Correct Your Data:
✅ Update inaccurate information anytime

Edit your profile, email, or preferences in Account Settings
Delete Your Data:
✅ Request complete account deletion

Go to Account Settings → Privacy → "Delete My Account"
Or email [email protected]
All personal data deleted within 30 days
Some transaction records may be retained for legal/financial compliance (encrypted and separated from your identity)
Control Communications:
✅ Opt out of marketing emails

Click "Unsubscribe" in any marketing email
Or adjust preferences in Account Settings
You'll still receive essential transactional emails (receipts, password resets)
Limit Data Collection:
✅ Disable non-essential cookies

Account Settings → Privacy → Cookie Preferences
Note: Disabling some cookies may affect site functionality
Port Your Data:
✅ Transfer your data to another service

Request a machine-readable export via [email protected]
Object to Processing:
✅ Request we stop using your data for specific purposes

Email [email protected] with your specific objection
We'll honor legitimate requests within 30 days
 
🌍 International Users & Data Transfers
Our servers are located in: United States (with encrypted backups in EU-compliant data centers)

If you're in the EU/UK:

We comply with GDPR
Your data is protected by EU-approved Standard Contractual Clauses
You have additional rights under GDPR (see above)
If you're in California:

We comply with CCPA
You have the right to know, delete, and opt-out (see above)
We don't sell personal information
If you're elsewhere:

We apply the same privacy protections globally
Your data may be transferred internationally but remains encrypted and protected
 
👶 Children's Privacy
LePsychic is not intended for users under 18.

We do not knowingly collect data from minors
If we discover a user is under 18, we delete their account immediately
Parents: If you believe your child has created an account, contact [email protected]
 
🔔 Changes to This Policy
We may update this policy occasionally to reflect new features, legal requirements, or feedback.

When we make changes:

We'll update the "Last Updated" date at the top
For significant changes, we'll email you and display a notice on the site
You'll have 30 days to review changes before they take effect
Continuing to use LePsychic after changes means you accept them
You can always:

View previous versions by emailing [email protected]
Delete your account if you disagree with changes
 
📞 Contact Us About Privacy
Have questions or concerns about your privacy?

Email: [email protected]
Response time: Within 48 hours
Data requests processed: Within 30 days (usually much faster)

For general support: [email protected]

 
🔍 Third-Party Links
Our site may contain links to external websites (advisor personal sites, social media, resources).

Important: This privacy policy only applies to LePsychic.com. We're not responsible for the privacy practices of other websites. Please review their policies before sharing information.

 
✅ Compliance & Certifications
We comply with:

✅ GDPR (General Data Protection Regulation — EU)
✅ CCPA (California Consumer Privacy Act)
✅ PCI DSS (Payment Card Industry Data Security Standard)
✅ SOC 2 Type II standards (security, availability, confidentiality)
Current certifications:

SSL Certificate (256-bit encryption)
PCI DSS Level 1 Compliant (through payment processors)
We undergo annual security audits to maintain these standards.

 
💜 Our Philosophy
Privacy isn't just a legal requirement for us — it's a core value.

When you seek spiritual guidance, you're sharing vulnerable parts of yourself. You're trusting us with your fears, hopes, relationships, and questions about your path.

That trust is sacred.

We built LePsychic to be the kind of platform we'd want to use ourselves — one where privacy is protected by default, not just offered as an option.

Thank you for trusting us with your journey.