Frequently asked questions

At LePsychic, we offer a variety of intuitive psychic readings, focusing primarily on love readings 💖, career guidance 💼, energy healing 🌈, and deep soul insights 🔮. Each session is designed to provide clarity, guidance, and support for your life’s journey.

Starting your reading is easy! 😊 Just visit our main page, scroll down to the section labeled "✨ Chat NOW with 5-Star Expert Psychics! 🔮💬✨" and list of readily available advisors will load!

1) Choose LOGIN and proceed to create an account prior to your 1st chat!

2) Select View Profile to learn more about each advisor. 

3) Click the Chat Box Icon to start an instant chat reading or choose Make an Appointment to pick a future time and date that works best for you to connect with your favorite advisor at a discounted rate (plus a bonus percetange off of those rates for our Members)!

You can choose Gift A Session to easily send a reading to anyone you wish. 🎁

Make sure to download the App after you sign in!

You’ll receive confirmation and reminders for your session.

Our membership program offers exclusive discounts and perks for those who want ongoing guidance at the best rates! Choose from three tiers:

🪨 Crystal Member ($19.99/month) – an additional 10% off appointment rates + perks
💎 Diamond Member ($39.99/month) – an additional 20% off appointment rates + perks
🌟 Star Member ($69.99/month) – an additional 30% off appointment rates + perks

See: ko-fi.com/lepsychic for more on perks and our current Membership offerings!

🏷️You'll receive your unique membership discount code that you'll apply at checkout. (Note: Check your inbox at the end of each month for your code to refresh and for added members-only deals and expierences!)

You can cancel or switch tiers anytime.

Upon subscribing, you’ll receive an email with full details on how to use your perks.

More on membership here!

Absolutely! 😊 You’re welcome to ask about multiple aspects of your life, such as love, career, and health. Just keep in mind that focusing on one area at a time often brings more clarity, but it’s totally up to you!

To prepair for your reading, come with an open heart 💫 and a clear mind. You don’t need to prepare anything specific, but having your questions ready and knowing the area you’d like to focus on certainly helps.

If desired, you can also freely upload photos while you're in chat upon an advisor's consent to help with energy readings or to more easily relay relevant info (such a text or other screenshot).

If you have personal concerns, please share them with your advisor. They are here to support you!

Quick Email Readings are delivered within 24 business hours ⏳. (Payment hold drops after that 💳 in the case that no advisor is available) See here

We believe in making sure you’re happy! If you’re not fully satisfied, we offer a full credit 💸 to be used toward a future reading. Your satisfaction is our priority. 😌

Don't worry about it. Life happens! If you need to cancel or reschedule, just reach out to us via email 📧. We’ll happily assist with a new time, as long as it's at least 24 hours before your session.

Your privacy is important to us 💛. We use industry-standard security measures to protect your personal information and session details. Your data is stored securely on protected servers 🔐, and we never sell your info to third parties.

Decisions, decisions! ✨ If you’re unsure, don’t worry—email us and we’ll match you with the right advisor based on your needs and preferences. Every reader at LePsychic is talented, compassionate, and legit—happy to guides you on most any topic!

Depending on the depth you seek, you may wish to speak with a higher level advisor, who are know for their greater intuitive wisdom and psychic insight.

We have 4 Levels of Professional Psychic Advisors for Personalized Spiritual Guidance:

⭐ Premier (Level I) - Have solid experience and a strong reputation, making them ideal if you're seeking quality reading at a great price. With a 4.0–4.4 star rating, they're trusted and reliable while offering amazing value for their price.

💫 Expert (Level II) - Bring years of expertise and advanced skills, providing high-quality readings with a 4.5–4.7 star rating. They offer detailed insights, making them perfect for those who want serious, in-depth advice without breaking the bank.

✨ Master (Level III) - Offer the highest level of expertise, elite readings, and a 4.8–5.0 star rating. Their expert guidance is highly sought after, making them ideal for clients who are looking for top-tier, transformative experiences.

👑 Elite Master (Level IV) - The most sought-after readers, offering profound insights with an unmatched level of accuracy. Trusted by VIP clients, professionals, and those seeking deep transformation, this tier is for those who demand the absolute best.

No pyschic platfrom can guarantee 100% accuracy—The universe, timelines, people's energies—everything really IS subject to change at any moment. But we strive to provide the very best psychic readings out there.

Each of our Expert Psychic Advisors come backed with 4-5-star expierence from top tier psychic sites, such as California Psychics, Keen, Kasamba, Psychic Source, Medium Chat, and more!

They'll connect deeply with your spirit and offer intuitive insights to help you get the answers you seek. Our readers are experienced in a variety of topics and use a range of tools like tarot, clairvoyance, and energy sensing to provide the clearest guidance possible. 🔮✨

While we don’t offer free readings, the 1st minute of EVERY Instant Chat is completely free. 🥰 This gives you a chance to connect with your advisor and dive in—but it's not meant to be the whole show!

Our advisors rely on your support 💖, so please don’t push that minute timer expecting a full reading in just 60-seconds flat ⏲️😰.

Our advisors are the real deal and tuning into your energy and your situation will take time. But don't worry, our advisors are equally trained to answer as promptly as they possibly can to help you save!  

Please Note: FREE Chat Minute only applies to Instant Chat Reading—Not to Appointments, Quick Email Readings, or Gifted Sessions.

During your reading, we’ll connect with you via chat 💬. Our goal is to create a safe space where you can ask questions and receive intuitive guidance in real-time.

Yes, you can absolutely gift a reading to someone! 🎁 Just make sure to provide their info when booking. It’s a wonderful way to offer support and insight to a loved one.

We offer special promotions from time to time, so make sure to sign up for our newsletter 📧 or check our website for updates. We also provide loyalty discounts for returning clients!

We accept a variety of secure payment methods 💳, including credit/debit cards and PayPal. Payment is processed securely through trusted payment processors (Stripe).

Note: If you're new to us and your chat randomly drops, it's likely due to a flag from your banking institution. Simply call them and ask them to safe list us for future chats.

Our readings can incorporate astrology, tarot, energy work, and more depending on your needs. 🌙🔮 Each reading is personalized to give you the most relevant and insightful guidance. Please read the advisor profile page to see their skills and ability.

Yes, you can inquire about a specific person, relationship, or situation 🌟. We can dive into the energy surrounding your query, offering insight and guidance for the best possible outcome.

Our “in a nutshell” policy is simple: if you’re not fully satisfied with your reading, you’ll receive a complimnetary Email Reading sent back to you within 24 hours of us receiving your support ticket, to asnwer your questions as promptly as possible 💳—your happiness is our goal! 😊

You can reach us anytime at [email protected] 📧. We’re here to help with any questions or concerns you may have!

Yes! If you’d like to dive deeper into a topic or get a fresh perspective, you can always book a follow-up reading at any time with the advisor of your choice. We’re here to support you on your journey. Likewise Members always receive a complimentary Guided Recap that summarizes their reading.💫

💻 Having Trouble on the Website?
If you're using LePsychic.com on desktop and the chat feature isn't responding or loading, try the following steps:

✅ Quick Fixes
Hard Refresh the Page
Press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac) to refresh the entire page and force reload scripts.
Clear Your Browser Cache
This removes outdated files that can prevent features from loading properly.
Try Incognito/Private Mode
This mode disables extensions and allows a clean browsing session.
Disable Browser Extensions
Especially ad blockers or privacy tools, which may block chat functions.
Switch Browsers
Chrome, Firefox, Safari, or Edge — sometimes another browser just works better.
Update Your Browser
Compatibility issues can arise with outdated versions.
Check Your Internet Connection
A stable connection is key for uninterrupted sessions.
Disable VPN or Firewall Temporarily
These may block real-time features or payment processing.
 
📱 Using the LePsychic App?
The LePsychic app is powered by Loki, a secure, real-time platform built for pay-per-minute calls and chats with your favorite psychic advisors.

If the app isn’t functioning correctly:

📲 App-Specific Fixes
Update to the Latest Version
Head to the App Store or Google Play and check for updates.
Restart the App or Device
A fresh start can resolve loading or freezing issues.
Reinstall the App
Uninstall and reinstall to clear out any corrupted data.
Check Your Connection
Use strong Wi-Fi or reliable mobile data to stay connected.
🔗 Download the LePsychic App
Android (Google Play)
iOS (Apple App Store)
 
💳 Payment Issues or Sessions Dropping After the Free Minute?
If your session ends right after the first free minute or you're unable to book or start a chat, the issue is likely payment authorization-related. Here's how to fix it:

✅ Best Practices for Smooth Payments
Use a Major Credit Card (Visa, MasterCard)
These cards offer the most seamless experience.
🔍 Debit cards often have stricter security filters and may block dynamic per-minute billing, mistaking it for suspicious activity.
Try a Different Card or Payment Method
If one card isn’t working, switch to another credit card or try using a digital wallet like Apple Pay or Google Pay.

Contact Your Bank — Instead of speaking with general customer service, request the Fraud or Risk Department for quicker support. Simply request Card Maintenance and for their team to make a permanent note or whitelist for LePsychic.com to prevent ongoing issues. Explain:

You're trying to use your card on LePsychic.com, which uses a secure platform app for live chat, audio, and video readings via Loki/Stripe. Let them know the service bills per minute and may not appear as a traditional transaction. Kindly instruct them to authorize the transaction and to adjust your card's settings to avoid future blocks.

Enable Online & International Transactions
Some cards have default restrictions — ask your bank to ensure LePsychic charges are allowed.

🆘 Still Need Help?
If you've tried the above steps and still can't start your reading:

📧 Reach Out to Support
Please click the contact page to submit a ticket with details about the issue and Include Screenshots or Error Messages, along with details about how you are accessing the platform (page, browser type, etc). We will be back in touch as soon as we can.